Hotel room guaranteed for you? Group of rooms? Room for two people? Creates problems/tension? Input number?

Writing

1. Imagine you are Leola Starling. Write a short newspaper article about what happened and what you did?

2. You were one of the unlucky clients who reserved a room - through Leola! Write a letter of complaint saying what happened when you went to the room. (You can use your role play notes below


Classroom activities

1. Role play the following two scenes in groups of threes:

a) A couple arrive at the Plaza with a reservation - from Leola Starling. a) check-in b) when couple comes down to complain

Notes for couple
Notes for receptionist